Privacy Policy

1. Information We Collect

When you use our website or contact us, we may collect the following types of personal information:

• Contact information: Name, phone number, email address, and property address when you submit an inspection request or contact form.
• Service information: Details about the pest or termite concern you describe in our forms.
• Usage data: Standard web server logs including your IP address, browser type, pages visited, and time of visit. This data is collected automatically and is not linked to your personal identity.

2. How We Use Your Information

We use the information you provide solely to:

• Respond to your inspection request or inquiry
• Schedule and confirm pest control or termite inspection appointments
• Follow up on services performed at your property
• Send service reminders if you have opted in to communications
• Improve our website and services based on aggregate usage patterns

We do not use your information for any purpose other than the direct service relationship you initiated by contacting us.

3. Information Sharing

Redwood Empire Termite & Pest Control does not sell, rent, trade, or otherwise share your personal information with third parties for their marketing purposes. We do not participate in data broker arrangements.

We may share your information only in the following limited circumstances:

• Service delivery: If a subcontractor is involved in performing structural repairs at your property, they may receive your contact and address information necessary to complete the work.
• Legal compliance: If required by law, court order, or government authority.
• Business transfer: If the company is sold or transferred, customer records may be included as part of the transaction under a commitment to maintain the same privacy standards.

4. Data Security

We implement reasonable technical and organizational measures to protect your personal information from unauthorized access, disclosure, or misuse. Our website uses HTTPS encryption for all form submissions. Access to customer data within our systems is restricted to staff who need it to perform their job functions.

No method of electronic transmission or storage is 100% secure. While we strive to protect your personal information, we cannot guarantee absolute security.

5. Cookies and Tracking

Our website uses session cookies solely to maintain form state during your visit. We do not use third-party advertising cookies, behavioral tracking cookies, or cross-site tracking technologies. We do not use Google Analytics, Facebook Pixel, or similar tracking platforms that send your data to third parties.

6. California Privacy Rights (CCPA)

If you are a California resident, you have the following rights under the California Consumer Privacy Act (CCPA):

• Right to Know: You may request information about the categories and specific pieces of personal information we have collected about you.
• Right to Delete: You may request that we delete personal information we have collected from you, subject to certain exceptions.
• Right to Non-Discrimination: We will not discriminate against you for exercising any of your CCPA rights.
• Right to Opt-Out of Sale: We do not sell personal information. This right is therefore not applicable.

To exercise your California privacy rights, contact us using the information in Section 8 below.

7. Data Retention

We retain customer contact and service records for a period of seven years to support our ongoing service relationship, warranty obligations, and legal compliance requirements. You may request deletion of your records subject to our legal retention obligations.

8. Contact Us About Privacy

For questions about this privacy policy, to exercise your privacy rights, or to request access to or deletion of your personal information, contact us by:

• Phone: +1 707-837-0751
• Email: info@redwoodempiretermite.com
• Mail: Redwood Empire Termite & Pest Control, Santa Rosa, CA

We will respond to privacy requests within 45 days as required by California law.

9. Changes to This Policy

We may update this privacy policy from time to time. The date at the top of this page indicates when it was last revised. We encourage you to review this policy periodically. Continued use of our website after a policy update constitutes acceptance of the updated terms.